Terms & Conditions 2020-02-17T11:54:17+10:00

Terms & Conditions

  • Reservations
    1. Reservations may be made by telephone or online.
    2. Reservations not pre-paid will require a fifty percent (50%) deposit of the total value within seven (7) working days of booking with the balance received no later than five days prior to arrival. Failure to comply may result in the reservation being cancelled and the deposit withheld by Briars Daylesford.
    3. Short notice reservations, i.e. less than seven (7) days prior to arrival date, are subject to full payment upon making the reservation.
    4. Payments are accepted via Visa and MasterCard credit cards or via direct bank deposit.
    5. Full value of the reservation must be paid prior to receiving the keys.

 

  • Cancellations
    1. Cancellations made greater than seven (7) days prior to the check-in date will result in the loss of deposit.
    2. Cancellations made seven (7) days or less prior to the check-in date will be subject to payment of the full value of the reservation.
    3. Rescheduling of reservation dates requires a minimum of thirty (30) days’ notice or by arrangement. Any reservation date changes under 30 days or less notice and will incur a $50 processing fee.

 

  • Accommodation Duration
    1. Weekends are subject to a minimum two (2) night hire period, either Friday and Saturday nights or Saturday and Sunday nights. Long weekends may be subject to either a three (3) or four (4) night minimum hire period.
    2. Overnight bookings are available mid-week.
    3. Overnight bookings on weekends may be available on request or at short notice, BUT these will always be subject to current bookings and availability.

 

  • Accommodation Terms
    1. Check in time is from 3.00 pm. Check out is required by 11am or by special arrangement.
    2. The keys will be made available on site upon arrival. They are in a key safe at the front door. You will be sent a code on the day of check-in to access the keys.
    3. Briars Daylesford takes no responsibility for failure of utilities or appliances. Briars Daylesford will endeavour to have any faults rectified as soon as possible upon being notified of such faults. No refunds will apply due to utilities or appliances not being available during rental periods.
    4. Briars Daylesford takes no responsibility for the loss or damage of guest’s belongings. It is the guest’s responsibility during the rental period to secure and lock doors and windows when not in attendance.
    5. Accommodation servicing and cleaning will be completed before and after the hire period or by special arrangement for extended hire periods.
    6. Additional cleaning costs incurred due to parties, gatherings or other circumstances may be charged to the guests. This additional charge will be at the sole discretion of Briars Daylesford.
    7. Excessive noise or other behaviour complaints will be subject to one warning. Any further complaints will result in immediate eviction with no refund.
    8. For health and safety reasons, NO SMOKING is permitted anywhere inside the property. When smoking outside, cigarette butts must be deposited in the ashtray provided.
    9. No pets are allowed either inside or outside.

 

  • Damaged or Lost Property
    1. Briars Daylesford must be notified immediately of any loss or damaged Briars Daylesford property. Guests will be charged reasonable costs for any repair or replacement of any property lost, removed or damaged.
    2. Briars Daylesford reserves the right to debit the credit card tendered or seek other payment for any additional charges incurred from lost, missing or damaged property or additional cleaning.

 

  • Use of Property at Own Risk
    1. It is an express condition of the hire that all guests use the Briars Daylesford property, its facilities and equipment (including the spa bath) at their own risk absolutely.
    2. All guests release the owners and managers of the Briars Daylesford property for any loss, claim, damage or injury (including death) arising out of the use or occupation of the property, its facilities or equipment for any cause whatsoever, including negligence and breach of duty.
    3. The person or persons named as the hirer/s agrees to indemnify and hold harmless the owners and managers of Briars Daylesford property from and against all claims whatsoever brought against them by any guest, invitee or other person using or occupying the property during the rental period.

 

  • Licence not a Tenancy
    1. Guests are granted a limited permission to occupy the Property for holiday purposes.
    2. This is not a residential tenancy arrangement under the residential tenancy legislation.
    3. Failure to comply with the Guest’s obligations in these Terms & Conditions may result in termination of permission to occupy the Property and eviction.

 

  • Bond

A bond may be payable. Where a bond is payable, the bond may be applied towards the cost of any loss of or damage to the Property or contents during the rental period caused by any guest or visitor to the Property but will not represent the Guest’s maximum liability.  The bond is refundable within five days of the end of the rental period provided there is no such loss or damage and provided there has been no smoking in the house.

 

  • General obligations of Guests and Visitors

Guests must:

    1. Comply with all House Rules notified by the Owners;
    2. Respect the residential amenity and security of the Property and neighbours;
    3. Refrain from anti-social behaviour;
    4. Comply with any instructions from the Owners during their stay;
    5. Notify the Owners of any disputes or complaints as soon as is practicable; and
    6. Ensure that visitors comply with the above obligations.

 

  • Noise and Residential Amenity
    1. Guests must not create noise which is offensive to neighbours especially between 10pm to 8am and during arrival and departure at any time throughout the occupancy.
    2. Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community
    3. Offensive noise is prohibited and may result in:
      1. Termination of permission to occupy the Property;
      2. Eviction;
      3. Loss of rental paid; and
      4. Extra charges for security and other expenses which may be deducted from the bond

 

  • Functions and Parties
    1. The Property is not a “party house” and any such activities are strictly prohibited.
    2. Any gathering, celebration or entertainment permitted at the Property must not conflict with residential amenity and must comply with all House Rules.

 

  • Access and Parking

Guests and visitors must comply with parking regulations and show consideration to neighbours.  Parking within the property must be confined to the driveway.  Parking outside the Property on the nature strip is also permitted (subject to Council regulations).

 

  • Recycling and Garbage
    1. Guests must dispose of garbage and recycling in accordance with the usual practice at the Property and in the allocated bins.
    2. Guests must not leave excess rubbish in public or common areas.

 

  • Complaints and Dispute resolution procedure

All complaints and disputes must be reported to the Owners as soon as possible.  The owner will attempt to resolve the dispute as fairly and expeditiously as possible.

 

  • General obligations of Guests and Visitors

A Guest’s failure to meet any of the Terms and Conditions may result in any of the following action:

    1. Termination of right to occupy the Property and eviction;
    2. Loss of rental paid;
    3. Extra charges;
    4. Partial or full loss of bond;
    5. Legal action.